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Terms and Conditions
GENERAL TERMS AND CONDITIONS
1. TERMS; ACCEPTANCE
Welcome to AxentBox. These General Terms of Use ("Terms") are offered to you by AxentBox. and its affiliates ("AxentBox") and govern your use as a visitor to www.axentbox.bg /or other websites (including any social media sites, mobile webpages and application store pages) managed by AxentBox that reference the Terms (the "Website"). Please read these Terms carefully.
Please also carefully read AxentBox 's Privacy Policy and our Cookis Polise. By agreeing to these Terms, you also agree to and accept our Privacy Policy.
By using, accessing and/or visiting the www.axentbox.bg, you accept and agree to these Terms. If you do not accept and agree to the Terms, you should immediately stop using, accessing, and/or visiting the Website.
2. DEFINITIONS
2.1 Seller - „Apparel Management” Ltd is а company, registered by the Bulgarian Trade law with EIK (BG) 200932857, address: 1618 Sofia, 85 Bratia Bukston Blvd., 2nd floor (hereinafter referred to as “AxentBox”, “We“and “Us”).
2.2 Website – e-shop hosted on the web address axentbox.bg and its subdomains (hereinafter also referred to as “AxentBox”,“AxentBox Site” ).
2.3. Buyer - An only person, who is a consymer, of legal age 18 or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Bulgaria can place an order. (hereinafter also referred to as “you”).
2.4. Registration - You can register voluntarily and free. To register for the Fashuon Box Loyalty Programme, please complete the registration form provided for this purpose. Without completing the registration form, participation in the Fashuon Box Loyalty Programme is not possible. If you wish to order in the Website but do not wish to participate in the Fashuon Box Loyalty Programme, you can carry out the order process as a "guest". If your participation application is accepted by Axent Box, you will receive a welcome letter by e-mail. Your membership in the Customer Loyalty Programme begins when you receive this letter.
2.5. Account – When you sign in to your AxentBox Account, you can see and manage your info, activity, security options, and privacy preferences to make Website work better for. The personal information which you are required to provide when you register is true, accurate, current and complete in all respects.
2.6. Favorites - A section in your account when you can create your own lists of Goods and Services that you wish to monitor in connection with possible purchases.
2.7. Shopping basket – A section in your account when you can use for a temporary record of items selected for eventual purchase from website.
2.8. Order – Any orders placed by you will be treated as an offer to purchase the goods or services from us.
2.9. Goods – any product or service located on the Site, including products and services mentioned in the Order, which are provided by the Seller as a result of a contract. Website provides a wide selection of products from leading brands – Marc O’Polo &ESPRIT with detailed descriptions and photos.
2.10. Contract – The presentation of goods in the Online Shop merely represents a non-binding invitation to order goods from AxentBox. It does not yet contain any binding sales offer. The offer to conclude a sales contract is made by you as the customer by clicking on the order button after completing the order page in full.
2.11. Commercial Annoucments– any type of message sent via electronic communication channels (e-mail, SMS, web push etc), containing general and thematic information, information on similar or appropriate products to the purchased ones, information about offers or promotions, information about the Goods and Services.
2.12. Specifications – all characteristics and / or descriptions of the Goods as indicated in their description.
3. GENERAL
3.1. By using, accessing and/or visiting the www.axentbox.bg, you accept and agree to these Terms. If you do not accept and agree to the Terms, you should immediately stop using, accessing, and/or visiting the Website.
3.2. An item’s measurements given on AxentBox are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
3.3. It is possible product descriptions may sometimes be incomplete due to the limited space and consistent structure of the information. We are strive to provide the most relevant and important information
3.4. We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
3.5. We have the right to amend, remove or vary our services and/or any part of the Website at any time.
3.6. You are agree that it is permissible to have a difference between the prices announced on the Website and those in the Seller's stores in the country.
3.7. The Website may contain links to third-party websites. You acknowledge and agree that AxentBox does not control such websites and is not responsible for their contents or policies, and that the links are provided for convenience and do not represent an endorsement by AxentBox of the third-party websites. If you access such websites via the links, you do so at your own risk.
4. CONCLUSION OF CONTRACT
4.1. You can place an order from our shop by:
a. Online – The AxentBox Online is located here .The Shopping Basket enables you to shop conveniently at AxentBox. You have the opportunity to explore our wide range of products and put the items you would like to order into your shopping basket.
b. By e-mail - you have to send us an Аrt. №, color and size of the products that you want to by to e-mail: [email protected]
4.2. You can purchase only those goods that the system allows you to add to your shopping cart, according to the mechanism of operation of the Website.
4.3. You can visit our online shop and placed an order 24 hours a day, 7 days a week. Orders placed by e-mail are accepted on working days from Monday to Friday between 9:00 and 17:00. Orders placed on the weekends or public holidays will be processed the next working day.
4.4. You can just place your order without being registered/logged in by putting the items you would like into the shopping basket and proceeding to checkout. The same applies for orders you would like to place if you have registered already. Your order will be put on your customer account automatically if you have used the same details as for your registration.
4.5. The presentation of goods in the Online Shop merely represents a non-binding invitation to order goods from AxentBox. It does not yet contain any binding sales offer. The offer to conclude a sales contract is made by you as the customer by clicking on the order button after completing the order page in full.
4.6. You can view and change your order beforehand at any time by clicking on the shopping cart symbol. Before placing your order, you can also check and change your details regarding delivery and payment methods again.
4.7. You can view and change your order beforehand at any time by clicking on the shopping cart symbol. Before placing your order, you can also check and change your details regarding delivery and payment methods again. You remain bound to your order for 7 days, i.e. the contract becomes binding if we accept your order within this period. There is no right to the conclusion of a contract; we are free to reject contract offers.
4.8. After sending the order, you will receive an e-mail order confirmation, which does not represent an acceptance of the offer, but merely documents that the order has been received by AxentBox. We declare the acceptance of the contract within the acceptance period in accordance with clause 4.7. by a separate e-mail as soon as the goods leave our warehouse (dispatch and contract confirmation).
4.9. The Company is not responsible for non-fulfillment of an order in the cases when the Client has indicated incorrect, incomplete and / or inaccurate personal data, including when he has indicated an incomplete, inaccurate or fictitious address or telephone number. Please make sure your address is correct before confirming your order.
4.10. If your order comprises several items, the contract is only concluded for those items which are expressly listed in our dispatch and contract confirmation.
4.11. If you does not receive an e-mail confirming the specific order from the AxentBox, it means that the order has not reached the Seller and is not accepted for execution. In this case you have to contact the administrator of the Website, via email or phone, specified in CONTACTS.
4.12. Your statutory right of withdrawal (see Section 9.) remains unaffected by the above provisions.
4.13. The Customer agrees that the preservation of the web address of an item on the Website and/or add the item in the „Favorites“ category does not guarantee the availability of the respective item in the Store catalog.
4.14. All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and We can cancel your order.
4.15. You can pay when you receive the shipment no matter which ordering method you use. We reserve the right to refuse the order when:
a. You did not pay the courier's invoice at the time of delivery.
b. Your’s contact details were inaccurate and that delivery of the goods was not possible.
4.16. You may pay by credit/debit card no matter which ordering method you use. We reserve the right to refuse the order when:
a. Your’s contact details were inaccurate and that delivery of the goods was not possible.
b. If your card transaction isn't approved;
c. Payment for the order is not made within 2 working days after placing the order.
5. PRINCIPLES OF USING THE ONLINE SHOP AND ONLINE SALES POLICY
5.1. The following Terms & Conditions apply between the seller and the buyer, for all purchase agreements made via this online shop.
5.2. Acceptance of the Terms & Conditions is a necessary and mandatory condition for concluding the contract between the Buyer and the Seller.
5.3. Each user of the online shop can make a order
5.4. Without prior notice, AxentBox may terminate your license to access the AxentBox Sites and/or your user account if you violate or breach the Terms or for any other reason, including Razer's discontinuance of the AxentBox Sites. In this situation you can contact the Customer Service Department of AxentBox and to be informed about the reasons of those measures.
5.5. In case of unusually high traffic on the Website, AxentBox reserves the right to require their Customers manually to enter the validation codes type captcha, in order to protect the information published on the Website.
5.6. The client should keep in mind that all cards issued by a Bulgarian bank will process the payment in Bulgarian leva (BGN). Thus, the price of the items on the Website is in Bulgarian leva. When paying with cards, the bank may apply additional terms for the payer. The Seller is not responsible for any costs associated with fees, commissions or other additional payments made by Buye or or his bank in connection with the transaction.
5.7. AxentBox wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to:
a. post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services;
b. act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Website, or which impacts the security of the Website,
c. employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Website, or to copy content from the Website. We reserve the right to immediately bar access to the Website and close the account of any user who violates this provision or any other provision in these terms and conditions.
6. DELIVERY
6.1. Shipments shall be delivered to the person indicated as receiver, or to a person authorized by the recipient or by its legal representative. Upon delivery courier shipments shall be delivered to the person under the preceding sentence personally or in his absence from the address to a person who has assume the obligation to the Operator to hand in the package to the recipient (e.g. family member, other person who at the delivery time is at the delivery address, concierge, guard, record keeping desk at the recipient's address in a residential or office building and the like). This condition shall be marked upon shipment delivery including it shall be registered in the online system of the Operator and is apparent to sender. A person other than recipient may receive a shipment against presentation of ID card and his full name shall be entered in the official documents of the Operator.
6.2. In the event of failure to make the purchase due to reasons beyond Courier’s control the person making the delivery calls the contact phone number to specify from which office of the courier company you can receive the order. In the event of failure to make the purchase due to reasons beyond Courier’s control and inability to establish contact with the Buyer, the distance selling contract is automatically terminates.
6.3. If, when the merchandise is delivered, the packaging is damaged to such an extent that the content could be damaged, you are obligated to immediately make a complaint to the delivery service, refuse to accept the delivery and inform us of this so that we are able to assert our relevant rights against the shipping company. Your right of withdrawal, warranty rights and other rights shall not be affected by this provision.
6.4. We will ensure the appropriate packaging of the Products and the sending of the accompanying documents. If the shipment does not contain the necessary document for the ordered product, then please contact us by e-mail specified in "CONTACTS".
6.5. Check out our „Delivery“ page for more info.
7. PRICE, INVOICING AND PAYMENT METHODS
7.1. Информацията, предоставена на уебсайта на Магазина относно цената на стока, е задължителна от момента на кликване от страна на Купувача върху бутона за "закупуване", намиращ се до съответния артикул, изложен за продажба в магазина. Горепосочената цена не се изменя независимо от промените в цените в магазина, които могат да възникнат след потвърждаване на поръчката.
7.2. The final prices stated in our Online Shop include statutory value added tax and all other price components. They are subject to the additional costs stated below.
7.3. Your total order price will include the price of the product (on the day of shipping) plus shipping charges. Merchandise may be paid for using one of the methods suggested below:
а) cash on delivery;
б) Invoice, credit card (Visa, Visa Electron, V PAY, MasterCard, Maestro, BORICA, Diners Club, Bcard)
7.4. AxentBox reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).
7.5. You are obliged to provide the all necessary information for the issuance of the invoice.
7.6. We will issue an invoice for the purchase based on this information (7.5).
7.7. The importance of an invoice is that it documents the services completed and/or products sold, along the with the amount owed. You agree to receive an invoice electronically by uploading it in to yours Account. If this document is not available in your account within 48 (forty-eight) hours, please contact us.
7.8. Check out our “Payment method” page for more info.
8. COMPLAINT
8.1. All Goods, offered for sale through the Website, are an original product of the brand stated. We are liable for physical and legal defects of the Goods according to Art 105 and Art 122 of the Consumer Protection Act.
8.2. If you have a problem with a product that you have purchased from AxentBox online you can submit your complaint our Customer Care team who will work with you to resolve any issues you’re having with our services: [email protected]. We will inform you about our decision within 30 of the date on which you notify us for your complaint at the latest.
9. RETURNS AND EXCHANGES – RIGHT OF WITHDRAWAL
9.1. You have the right to withdraw from this contract within 14 days without specifying any reasons. The withdrawal period is 14 days starting from the date on which you or a third party other than the carrier specified by you have or has taken possession of the goods.
9.2. You must return or hand over the goods to us without undue delay and in any case within fourteen days
9.3. All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box). You must return or hand over the goods to us AxentBox 1618 Sofia, 85 Bratia Bukston Blvd., 2nd floor without undue delay and in any case within fourteen days of the date on which you notify us of withdrawal from this contract at the latest. This period is deemed to have been observed if you dispatch the goods before expiry of the 14-day period.
9.4. Upon delivery, in the event that the packaging shows damage, the recipient should check all items for any damage. You have right to refusing to accept the shipment and you need to notify us immediately.
9.5. Your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post,). You can use the attached model withdrawal form for this, but this is not mandatory. It is sufficient to comply with the withdrawal period if you send the notification of exercising the right of withdrawal before expiry of the withdrawal period. When we receive the withdrawal from the sales contract we will immediately sends to you on a durable medium (for example by e-mail) a confirmation notice of withdrawal.
9.6. You bear the direct costs of returning the goods.
9.7. If you withdraw from this contract, we will reimburse you without undue delay and no later than fourteen days from the date on which we receive notice of your withdrawal from this contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us).
9.8. We will use the same means of payment for such refund as you used for the original transaction unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse reimbursement until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.
10. WITHDRAWING FROM SALES CONTRACTS
The Buyer notes that, according to the provisions of the Civil Code it is not possible, to withdraw from the purchase contract for the supply of goods:
a. which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
b. which has been adjusted according to the buyer's or his person's wish;
c. from the purchase contract for the delivery of perishable goods;
d. from the purchase contract for the supply of goods in sealed packaging which the consumer has removed from the packaging and for hygienic reasons it can not be returned;
e. after the delivery has been irreversibly mixed with other goods;
f. in all other cases provided by law.
11. INTELLECTUAL PROPERTY MATTERS
11.1. All content included on the AxentBox Sites, such as text, graphics, logos, button icons, images, and software, and the compilation thereof are, unless otherwise stated, the property of AxentBox and/or its licensors and protected by Bulgarian and international copyright laws and other laws and regulations.
11.2. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
11.3. You may not use the foregoing in any manner that disparages or discredits AxentBox or is likely to cause confusion among customers. You may not use AxentBox 's trademarks and/or trade dress in connection with any product or service without our express written consent.
12. YOUR INFORMATION
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update “My Account” so we can continue giving you our best service (you can also update your marketing preferences there).
13. COMMERCIAL ANNOUNCEMENTS
13.1. When you create an account in to the Website you can subscribe for a Commercial communications.
13.2. You can update your marketing preferences in to “My Account”.
13.3. When you terminate your subscription for Commercial communications that's doesn't mean automatic withdrawal of consent into this agreement.
13.4. If you want to terminate you subscription for messages and/or information of the Organizer, you can click on the ‘unsubscribe’ link in any marketing email you receive.
14. LIMITED LIABILITIES
14.1. If we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
14.2. Nothing in these Terms excludes or limits our liability for:
a. defective products under the Consumer Protection
b. any deliberate breaches of these Terms that would entitle you to terminate the Contract;
c. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
14.3. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
14.4. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
14.5 In particular, we disclaim all liabilities in connection with the following:
a. incompatibility of the Website with any of your equipment, software or telecommunications links;
b. technical problems including errors or interruptions of the Website;
c. unsuitability, unreliability or inaccuracy of the Website; and
d. failure of the Website to meet your requirements.
14.6. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website.
15. CONTACTS
Responsible for the development and operation of the AxentBox online shop:
Address: 1618 Sofia, 85 Bratia Bukston Blvd., 2nd floor
Tel: 0884743525
E-mail: [email protected]
Working ours: 10:00 - 17:00
16. FINAL PROVISIONS/ OTHERS
16.1. The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. In the event of a breach, your right to use our Website will cease immediately.
16.2. These terms and our dealings with you are subject to Bulgarian law and the exclusive jurisdiction of the Bulgarian courts. The contract is concluded in the following languages: Bulgarian and English.
16.3. For issues not covered by these Terms and Conditions, the relevant provisions of the Bulgarian Consumer Protection Act, Law of Obligations and Contracts, Commercial Act, Electronic Commerce Act shall apply.
16.4. We only sell Marc O’Polo & ESPRIT merchandise to end consumers in standard commercial quantities. Using the services for any other purpose, shall not be binding on the supplier, nor the consequences of it.
16.5. AxentBox reserve the right to make changes at any time to the Website, these Terms, our policies, and/or terms applicable to a service, registration, sign up, opt-in, or download. We will notify you of any material changes to the Terms by posting the new Terms on the Website. Please consult these Terms regularly for any changes. The date of the last revision appears at the bottom of the Terms. Your use of the Website following any changes to the Terms will signify your acceptance of the revised terms.
Last modified: May 27, 2020
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